Installing the same Telraam on a new location

You want to install the Telraam on a new location. When you do this, the old data of the original location will always be stored. The only difference on the map will be the color of the old street segment. It will turn grey (instead of coloured).

Keeping the same account or not?

The first important question is if you will keep the same account (mail address) or not. For example, if you moved and want to install your Telraam at your new address, you'll probably keep the same account. Then follow the steps of scenario 1.

But if you gave the Telraam to someone else (your neighbours, parents, ...), you'll probably won't keep the same account but the new owners will make their own account (with their mail address). Then follow the steps of scenario 2.

Either way, the old counting data will stay stored and visible on the old segment, and the new data will be assigned to the new segment.

 🔄  Scenario 1 - You keep the same account  🔄

Step 1 - Go to your dashboard

1️⃣    Open your dashboard

2️⃣    Go to 'Set up'

3️⃣    Scroll down to 'move to a new position'

4️⃣    Click on 'Start new setup', then 'confirm'

Step 2 - Complete the installation

5️⃣    Fill in the new address

6️⃣    Complete the installation steps

 🆕  Scenario 2 - You don't keep the same account  🆕

1️⃣    The new Telraam owners have to register and make a new account

2️⃣    They have to follow the installation process from the start (click here).

❌   This didn't solve your problem? Please contact us at [e-mail] describing your problem(s) and which step(s) you already took.