You notice that some data are missing or no measurements are made anymore. Very likely this is due to the Telraam device losing the connection with your home wifi. Read below what can help you:
1. A problem linked to the strength of your home Wi-Fi?
If you often experience such outages of your Wi-Fi, there may be a problem with the strength of your home Wi-Fi and its accessibility to your Telraam. There are several options to fix this problem:
- Move your Wi-Fi router closer to the window where your Telraam is placed.
- Place your Telraam on another window, closer to your Wi-Fi router.
- Acquire a powerline or a Wi-Fi range extender (Telraam does not offer this service, so you will have to do it by yourself). Telraam is not an internet provider, so we’re afraid we can’t help you further
2. Are there different frequency bands available (2.4 GHz and/or 5 GHz)?
Raspberry Pi works better with 2.4 GHz. Try to connect Telraam to the 2.4 GHz frequency band. The different providers have different ways of dealing with this, feel free to contact your provider to know how to proceed in order to select the 2,4 GHz.
3. Does your WiFi network consist of several access points? Do all access points have the same name?
The problem is that in the selection list on my.telraam.net to connect your Telraam to the home wifi, only one wifi network can be chosen by name (like on your mobile device or laptop). And when the access points all have the same name, the best access point for your Telraam is not necessarily the one chosen.
How to solve this problem? Adjust the name of the access point you need to connect your Telraam to, in order to choose the right access point on my.telraam.net. You can do this via my.telenet.be if your provider is Telenet.
Do you have version v9 or v10 of the Telraam software? You can check the version of your software on your dashboard, after logging in on www.telraam.net.
The new version of the Telraam software (v11) offers an automatic redirection of the system to the best wifi connection. Updating your Telraam software by downloading the v11 version could help you avoid these inconveniences in the future. To do this, follow the instructions in the following article: "Updating the Telraam software by yourself".
4. You have a new wifi and a new password to access it?
You have new credentials to connect to your new home wifi. These new wifi credentials must also be communicated to Telraam so that your camera starts counting again. Since the recorded data must be transmitted to our server via your home-wifi, it is essential to update your credentials.
Read this article to know how to it: "You want to connect to a new Wi-Fi with a new password?"
When you register the details of your new home wifi network and the password, be careful not to make any typing errors.
5. My Wi-Fi is down. What is the buffer for data storage?
If your wifi is down, you will obviously observe that the counting is interrupted. However, the Telraam has a buffer. This means that some data from your Telraam will be kept and some count data will be transferred to the server when your wifi is restored.
The Telraam has a one-day buffer. If the wifi goes down, the count data will be kept up to the same day. So that means that if the same day the wifi connection is restored (or there is connection in some other way), the count data will still be transmitted.
However, during a Wi-Fi outage, there is a risk that some data will be lost during the time of the outage. Indeed, the Telraam data is normally transmitted at very regular intervals to the server, and depending on the moment of the outage, some data may be lost during the time of the outage.
The problem is still not solved after reading this article? Feel free to contact us at: email@example.com