Do you (sometimes) lose the connection between your home wifi and your Telraam?
Does the connection between your Telraam and the home wifi sometimes fail or disappear completely? Do you have version v9 or v10 of the Telraam software? You can check the version of your software on your dashboard, after logging in on www.telraam.net.
Then read here what can help you:
Does your WiFi network consist of several access points? Do all access points have the same name?
The problem is that in the selection list on my.telraam.net to connect your Telraam to the home wifi, only one wifi network can be chosen by name (like on your mobile device or laptop). And when the access points all have the same name, the best access point for your Telraam is not necessarily the one chosen.
How to solve this problem? Adjust the name of the access point you need to connect your Telraam to, in order to choose the right access point on my.telraam.net. You can do this via my.telenet.be if your provider is Telenet.
You should also know that a new version of the Telraam software (v11) has been launched in August 2021, and that among the improvements it offers, there is the automatic redirection of the system to the best wifi connection. Updating your Telraam software by downloading the v11 version could help you avoid these inconveniences in the future. To do this, follow the instructions in the following article: "Updating the Telraam software by yourself".
Are there different frequency bands available (2.4 GHz and/or 5 GHz)?
Telraam has some problems with 5GHz. Make sure you connect Telraam to the 2.4 GHz frequency band. To learn more about this topic, read the following article: "Distinguish your wifi network between 2.4GHz and 5GHz".