Does it look like the count has been interrupted? How to check and what can be the origin of the problem?
Is my Telraam counting?
In order to know if your Telraam is counting, go to www.telraam.net. Enter your login and open your Dashboard. You will be able to see if your Telraam is active. If it is the case, here is the message you will see:
If it is not the case, you will see the followig message:
The best thing you can do first is to restart your Telraam. Unplug the Telraam (black box), wait a moment, and plug it back in. Normally the data should come back in pretty quickly.
If it doesn't work, the problem probably lies elsewhere, read on to identify the problem.
You may have a Wi-Fi connection problem.
Did you recently switch providers? Then you have new data to connect to your new home wifi. This new wifi data also needs to be communicated to Telraam for your camera to start counting again. To do this, follow the instructions: "Changing wifi data / New wifi / New password".
The following article will tell you more about other possible problems: "The connection between my Telraam and the wifi is (sometimes) lost". The new version of the Telraam software (v11) launched in August 2021 allows an automatic redirection of the system to the best wifi connection. If you have an older version, it might be interesting to update your Telraam software (see below to know how to proceed).
Problem with the device?
Has the little red light on your black box gone out? You can read more about this problem and its possible origin in the following article: "My Telraam device has to be restarted every time. A problem with my Telraam device?".
Check the camera images
You can see via your dashboard that your Telraam is currently counting but you don't see any data registered? Check that the camera is still securely mounted, properly positioned towards the street and has not fallen off, and can properly count the traffic. This can be done by following the instructions found in this article: "Camera position/Checking images".
Updating the software
You didn't find the above suggestions helpful?
Then you can download the latest version of the software on the micro SD card of your Telraam, or possibly by using a new SD card (because the problem may be related to the SD card). A 16 GB SD card is sufficient.
You will find in the following article all the instructions on how to update the Telraam software: "Updating the Telraam software by yourself".
As indicated in the article, you will then have to replug your Telraam device in order to reconfigure the connection to your home Wi-Fi network. As a reminder, all the information to do this can be found in the article: "Fix and install your Telraam".
During the last step of the installation, check if data are being transmitted. To view the image perceived by your Telraam on your dashboard, follow the instructions: "How can I access the pixelated background image that my Telraam sees?"
If no solution worked, if after updating the SD card, your device does not create a "Telraam" Wi-Fi network, or if at the end of the process, the counting did not resume, please contact us at the following email address with a detailed description of the problem: firstname.lastname@example.org.