Check the received images and set the camera position or view correctly
Have you noticed that the received image is not adequate, that the image does not appear? Do you need to reposition the camera after an incident? Has your Telraam been dropped? Did you accidentally touch it and maybe move the camera angle slightly? Neither, but the data received seem inconsistent?
If you have a recent version of the Telraam software (v10 or v11), you can see the pixelated image that your Telraam sees every day after logging in at www.telraam.net
To find out how to access this image, which is updated every day, click on the following link: "How do I access the pixelated background image that my Telraam sees?"
If you have the older version of the software (i.e. before July 2020) or v10, you can update your Telraam software to v11 by following the instructions: "Updating the Telraam Software by yourself."
Want to check the live images from your Telraam device?
1. First connect to the Telraam device
When you want to verify or update wifi settings on the Telraam device you have to make a connection through the Telraam hotspot. This is explained in a separate FAQ article:
2. Check and update the camera view
The first page after selecting the language shows you the livestream of the sensor. Use this to reposition the camera.
If no image appears on my.telraam.net, check that you are still connected to your Telraam (to do this, go back and select another language for a moment before starting the process again). If this does not work, try again, unplug the Telraam, plug it back in and reconnect to my.telraam.net (or http://192.168.254.1). Also check the connection of the camera cable in the camera and the black box. You want to know more about it? Read the following article, "My camera cable is disconnected. How do I put that back together?".
If the image appears and does not look optimal, you can reposition the camera correctly on your window by checking the received image on my.telraam.net. To reposition the camera, orientate it optimally, as shown in the video below:
On several Telraam devices, we have found that the hinge point is sometimes too loose due to heat, causing the camera to fall forward. You can solve this problem by putting a drop of glue on the hinge at the point that gives the correct image.
In the following movie, you can see how you can do this with the new 3D printed camera holder. As you can see, fixing the camera position is made very easy by screwing the small wheel:
You have not been able to recover the image of your Telraam or there is still a problem with your camera? Send us an email: firstname.lastname@example.org.