Check the received images and set the camera position correctly
Have you noticed on your dashboard or on my.telraam.net that the received image is not adequate, that the image does not appear? Do you need to reposition the camera after an incident? Has your Telraam been dropped? Did you accidentally touch it and maybe move the camera angle slightly? Neither, but the data received seem inconsistent?
You can always check the images and correct the camera position if necessary.
Since July 2020, version v10 of the Telraam software allows you to view the camera image on your own dashboard after logging in at www.telraam.net. You can check the version of your software on your dashboard.
If you have a recent version of the Telraam software (v10 or v11), you can see the pixelated image that your Telraam sees every day.
To find out how to access this image, which is updated every day, click on the following link: "How do I access the pixelated background image that my Telraam sees?"
If you have the older version of the software (i.e. before July 2020) or v10, you can update your Telraam software to v11 by following the instructions: "Updating the Telraam Software by yourself."
To check the "live" image your Telraam is observing at any given time and adjust the positioning of your camera, follow these instructions:
- Unplug your Telraam for a moment, plug it back in and make your Telraam a hotspot (i.e. reconnect to the Telraam wifi via wifi on your mobile device (password: TelraamTelraam).
- If the Telraam wifi does not appear in the wifi overview, please be patient. This may take up to 3 minutes. If the problem persists, try using another mobile device.
- Make sure your mobile device stays connected to Telraam. Sometimes the mobile device will automatically reconnect to the home Wi-Fi network. In this case, try again and reconnect to Telraam.
- Go to my.telraam.net on your mobile device (if this doesn't work, go to http://192.168.254.1). This will usually give you access to a "live" view of your camera.
If no image appears on my.telraam.net, check that you are still connected to your Telraam (to do this, go back and select another language for a moment before starting the process again). If this does not work, try again, unplug the Telraam, plug it back in and reconnect to my.telraam.net (or http://192.168.254.1). Also check the connection of the camera cable in the camera and the black box. You want to know more about it? Read the following article, "My camera cable is disconnected. How do I put that back together?".
If the image appears and does not look optimal, you can reposition the camera correctly on your window by checking the received image on my.telraam.net. To reposition the camera, orientate it optimally, as shown in the video below:
On several Telraam devices, we have found that the hinge point is sometimes too loose due to heat, causing the camera to fall forward. You can solve this problem by putting a drop of glue on the hinge at the point that gives the correct image.
You have not been able to recover the image of your Telraam or there is still a problem with your camera? Send us an email: email@example.com.