No data is coming from my Telraam yet

Purpose of this article

Ten minutes after the installation of your Telraam, no data is yet transmitted, and your street segment appears in grey on the Telraam map. You see this image on your dashboard:

 

Step 1 - WiFi related problems

1️⃣    Your password might not be correct: Reconnect with your Telraam hotspot and try again to fill in your WiFi credentials. Watch out: a typo can be enough to fail the installation. 

2️⃣   Your trying to connect with a WiFi network not suitable for Telraam: 

Netwerk compatible with Telraam: - WPA2 security protocol - with PSK (pre shared key = password) - preferably only on the 2.4 GHz wifi band, with which the Telraam works with more stability.

Netwerk incompatible with Telraam: - open networks (networks without security) - networks that require logging in with a landing page - mesh networks - eap networks like TelenetWifree or Proximus Public Wi-Fi (both examples in Belgium) - ...

 

Step 2 - Serialnumber is wrong

2️⃣     Check again of the serialnumber of your Telraam is the same as the one you wrote down during the installation.

➡️    How to check your serial number? Click here.

➡️    How to check the serialnumber your wrote down in your dashboard during the installation? Go to www.telraam.net < log in < open dashboard < open setup < scroll down untill 'serial number' < adjust if necessary

Step 3 - Did you complete all the installation steps?

3️⃣    Check if you completed all the installation steps on your dashboard and if you got this message. 

❌    This didn't solve your problem? Please contact us at: [e-mail]